Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Benefits of Customer Self-Service Portals.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

White Paper 52

White Paper 2017 Customer Service Representative Consumers 52

Comm100

APRIL 8, 2016

Surprisingly, Amazon’s success isn’t rooted in multi-million dollar advertising campaigns or shortening product life cycles, but rather, the desire to be the “Earth’s Most Customer-Centric Company” In the mind of Bezos, the success of a business is dependent on the ability to hone in on customer satisfaction.

Customer Service 42

Customer Service Social Media White Paper Call Center 42

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Comm100

JANUARY 19, 2017

We pride ourselves on our service, and would never do something like that. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. In this example, Ashley was very vague when approaching the customer’s issue. Customer Service Manager. +1

Workshop 87

Workshop Customer Service Representative Events 2018 87

Comm100

JANUARY 19, 2017

We pride ourselves on our service, and would never do something like that. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. In this example, Ashley was very vague when approaching the customer’s issue. Customer Service Manager. +1

Workshop 80

Workshop Customer Service Representative Events 2018 80

Comm100

NOVEMBER 2, 2017

How likely they are to recommend the company’s product/services to a friend. The customer satisfaction survey is an important metric for everyone involved in the company. It helps customer service agents see how they can improve their service. Words matter a lot in promoting your customer satisfaction survey.

Customer Satisfaction 64

Customer Satisfaction Feedback Customers White Paper 64