Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Boosts Customer Service & Loyalty.

2020 90

2020 E-support 2018 Hospitality 90

SmartKarrot

APRIL 22, 2022

Using these, you can make sure that the customers get to familiarize themselves with the product/service and thus earn their loyalty. You can have inbound content such as informative blogs, e-books, white papers, etc. Brand or business communities are especially important for B2B companies.

Customer Retention 10

Customer Retention B2B White Paper Rewards Programs 10

SmartKarrot

OCTOBER 19, 2020

Every day, your target audience gets impressions about your brands from various touchpoints. Before a customer reaches the end of this customer decision journey and hits purchase, these are the stages he crosses on: Awareness Familiarity Consideration Purchase Loyalty. Know what are they looking for? Familiarity.

White Paper 10

White Paper E-support Customers Brands 10

Beyond Philosophy

NOVEMBER 28, 2016

There’s little doubt that engaged customers can, and do, help shape the brand. They can also provide useful feedback and build brand-based communities. From my perspective, at least, experiences that drive customers’ emotional brand trust and bonding can be both shaped and sustained. Today, is that enough? correlation.

Engagement 145

Engagement White Paper 2015 Consulting 145

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

White Paper 64

White Paper B2C Social Media E-support 64

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. A VIP could be a valued long-term customer, a new prospect who’s on the edge of making a purchase, or a cranky client who’s at risk of harming your brand’s reputation. The Exceptionally Angry Customer.

White Paper 40

White Paper B2C Social Media E-support 40