CX 101: Everything You Need to Know About the Customer Satisfaction Survey
InMoment XI
AUGUST 30, 2022
In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. Customer satisfaction surveys enable you to measure your customer’s satisfaction with your businesses products, services, experiences, or even your staff. Customer Effort Score (CES).
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