Call Center Communication Customer Service Strategies Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
JANUARY 11, 2023
Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Do we invest in technology and processes that make it easy for employees? .
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ShepHyken
AUGUST 16, 2021
(Small Business Trends) Customer service in the U.S. But don’t make the mistake of thinking that customer service is solely the domain of people in call centers answering complaints and questions. My Comment: Great customer service isn’t rocket science. This isn’t just information.
Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.
ShepHyken
JANUARY 29, 2021
This week we feature an article from babelforce, a global cloud communications platform. They provide some tips and tricks to set your business up for success in the contact center. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it.
CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are Voicebots being used in the Contact Center? Train new agents.
ShepHyken
FEBRUARY 27, 2017
How Positive Customer Interactions Drive Positive Results by Courtney Simpson. CMSWire) There are countless, constantly evolving factors affecting human communication. However, the desired outcome of communication is almost always the same. 10 Quotes To Inspire Better Customer Service by Sharpen.
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