Myra Golden

MARCH 18, 2020

Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions. Thanks to the Internet and social media, customers are savvier now than ever before. You will not be sorry.”.

Seminar 52

Seminar E Commerce E-support Magazine 52

Myra Golden

NOVEMBER 20, 2019

Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you Thanks to the Internet and social media, customers are savvier now than ever before. The particular course that was pivotal to these calls was your “How to De-escalate” section.”.

Seminar 61

Seminar Magazine Workshop Social Media 61

Myra Golden

JULY 31, 2019

Thanks to the Internet and social media, customers are savvier now than ever before. The particular course that was pivotal to these calls was your “How to De-escalate” section.”. I have had the pleasure and the privilege of attending several seminars given by Myra Golden. You will not be sorry.”.

Seminar 55

Seminar Magazine Social Media Customer Care 55

Magellan Solutions

MAY 2, 2021

Social Media. Social media is the most popular lead source used by businesses. 97% of telemarketers use social media to advertise their products. Many people are more active in social media than any other communication platform. Social media is also heavily dependent on ads.

B2B 52

B2B Social Media Webinar Reference 52

Horizon CX

MARCH 19, 2022

By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. Where and how can a customer provide feedback to Dell Technologies, you may ask? I tried that to no avail.

Customer Journey 52

Customer Journey Touchpoint Seminar Average Handle Time 52

CSM Magazine

JUNE 12, 2023

By understanding the nature and nuances of contact center fraud, it is possible for companies to respond proactively and develop strategies aimed at preventing, detecting, and ultimately stopping this growing threat.

Contact Center 52

Contact Center Multi-Channel Financial Banking 52

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Social Media Support. Social media is not just for individuals. Free Download] The Definitive Guide to Social Media Customer Service.

Customer Experience 47

Customer Experience Social Media Multi-Channel Culture 47