NICE inContact

OCTOBER 17, 2019

Call recording? Driving measurable improvements to your contact center through digital channels is an exceptional measure in reshaping the way your contact center operates. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment E-support Government 48

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Contact Center 43

Pointillist

NOVEMBER 11, 2019

Research firm Frost and Sullivan calls First Call Resolution the “home run” of call center metrics. It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” The reason? Customer behaviors vary across different channels.

Call Center 74

Call Center Metrics Multi-Channel Banking 74

Magellan Solutions

JULY 15, 2021

They helped the organization listen to call recordings. Until they perfectly refined their calling strategy to maximize positive results. Majority of the leads they’re getting came from digital channels and organizing events like conferences and webinars. . Challenges. Contact us today and hire telemarketer Philippines.

Call Center 40

Call Center B2B Sales Retail 40

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. How to calculate the impact of positive and negative aspects of your service. How to measure the ROI of initiatives based on customer feedback.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Talkdesk

AUGUST 4, 2017

We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. This week, Talkdesk started a brand new journey with five of our AppConnect partners.

Webinar 42

Webinar Demo Contact Center Call Recording 42

Talkdesk

AUGUST 4, 2017

We held our first ever App Dash — a webinar consisting of short demos from each partner. The companies showcased their solutions in only six minutes and once all the demos were completed, the webinar attendees voted on their favorite tool. This week, Talkdesk started a brand new journey with five of our AppConnect partners.

Webinar 40

Webinar Demo Contact Center Call Recording 40