Ecrion

FEBRUARY 14, 2019

Ecrion Software, a leader in the document production and CCM spaces, today announced it has restructured its Leadership Team in an effort to better align the company as it sees increased global growth. The restructuring of the Ecrion leadership team is focused on improving and further aligning sales, operations and marketing.

Leadership 40

Leadership CEM Document Insurance 40

CX Journey

JANUARY 31, 2018

If company leadership isn't on board with the change, then forget it; it won't happen. Develop a governance structure. As such, the governance structure is critical to the foundation of any customer experience management effort. Communicate. Communicate. Communicate. Keep communicating.

CEM 65

CEM Management Government Culture 65

Beyond Philosophy

OCTOBER 29, 2014

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. By focusing their communication on what their customer truly valued (even though some of the customers were not consciously aware of what it was they valued).

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

Beyond Philosophy

JUNE 23, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Michael Lowenstein, Ph.D.,

Wireless 98

Wireless E Commerce Marketing Advertising 98

Lumoa

FEBRUARY 9, 2023

Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Include customer-centricity in daily operations and communications inside the company. Purposeful Leadership: Leaders operate consistently with a clear set of values. ” – Shep Hyken.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Click here to view SlideShare.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Lumoa

MARCH 20, 2018

Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Include customer centricity into daily operations and communications inside the company. Purposeful Leadership: Leaders operate consistently with a clear set of values. Do you love CEM as much as we do?

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114