CSM Magazine

MAY 6, 2024

From expedited shipping and enclosed transport for classic or luxury cars, to door-to-door delivery, these personalized services meet every customer’s specific request – making them happier and more loyal. Hence, ensuring meticulous care and attention to detail during the entire transportation process is essential.

Transportation 52

Transportation Customer Satisfaction Customer Service Automotive 52

Magellan Solutions

JULY 5, 2021

Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. Customer support outsourcing in the country is among the top services offered by its BPO industry. Voice services cemented the Philippines customer service outsourcing in the global outsourcing industry.

Customer Service 52

Customer Service Average Handle Time E Commerce E-support 52

transcosmos Information Systems

AUGUST 17, 2017

Gone are the days when offering a telephone customer care service would suffice, as omni-channel has shifted the business paradigm. For this reason, outsourcing companies no longer just offer phone or email customer support. It has the customer’s best interests at the center of it all.

Engagement 75

Engagement E Commerce Social Media Customer Experience 75

ShepHyken

JULY 31, 2020

Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!

Customer Service 108

Customer Service Customer Experience Net Promoter Score E Commerce 108

SurveySensum

MAY 20, 2020

After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement. How will COVID-19 affect Customer Experience? You can talk or text Zappos customer support.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. – Paul Chilensky, Former Vice President of Customer Success, Onshift Inc.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Storyminers

JULY 29, 2016

Our most effective customer retention strategy is to be relentless about support. Our support team not only responds to our customers’ needs in a friendly and timely fashion, they work closely with our dev team to make our customers feel like product partners. Customers care about their “bang for their buck”.

B2C 49

B2C Customer Retention Brands Social Media 49