Experience Investigators by 360Connext
OCTOBER 1, 2014
There were no email or website addresses provided for support. Yet, even with her fractured hand (which she disclosed to the rep), she was instructed to contact the Regus support team herself about the issue via email, which was answered with an automated reply saying someone would satisfy her request within 48 hours. Follow List.
BlueOcean
NOVEMBER 25, 2019
This is hands-down the best customer kudos of the year. We can only guess at what our agent William did to deserve such glowing (and hilarious) praise, but we’re sure his creative communication, speedy problem-solving, and on-point empathy did the trick. R-E-S-P-E-C-T. Maybe all-time. Gave me advice and left.
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CSM Magazine
SEPTEMBER 14, 2023
certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.
Kustomer
JUNE 7, 2022
We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. Some argue that the beginning of the pandemic signaled the decline of ticket-based support systems. A recent analysis of e-commerce trends shows a jump in online sales by around 30% at the beginning of the pandemic alone.
transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.
Kustomer
JANUARY 7, 2022
With ongoing delays and shortages throughout the supply chain, the best, most effective way to mitigate some of these challenges is to establish well-designed, integrated and communicative customer experiences. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. At a time when 92% of customers expect their customer care contact levels to be just like what it was pre-pandemic, companies have to ensure that customers get a good service experience and do not leave.
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