InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them. Research from Salesforce found that 61% of customers say most companies treat them as a number.

Hotels 260

Hotels Guest Experience Travel 2023 260

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

SurveySparrow

JUNE 28, 2023

Implement a closed-loop feedback system: To show customers that their feedback is valued and acted upon, establish a closed-loop feedback system. Also, this involves acknowledging customer feedback, addressing their concerns promptly, and communicating the actions taken to resolve any issues.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

SurveySparrow

JUNE 30, 2023

Understanding Customer Experience Design What is CX design, you ask? Customer experience design, often abbreviated as CX design, revolves around designing customer experiences with a customer-centric approach. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. The way we see it, however, there’s only one that will transform front office operations the way organizations need them to, and it involves deploying smart communication architecture.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

CX University

JULY 31, 2024

Consider any retail establishment – department stores, specialty shops, restaurants, hotels, or airlines – and it’s evident that thousands of employees who interact with customers are essential in delivering the promised experiences. These employees are even trained in subtle communication techniques to engage customers better.

Chief Customer Officer 52

Chief Customer Officer Culture Retail Innovation 52