Lumoa

NOVEMBER 10, 2021

To do that, you’ll need to come up with a strategy for how you integrate multiple technologies to attract, retain, and delight your customers at every stage of your sales pipeline. You can accomplish this feat by focusing on your customer experience design. What is Customer Experience Design?

Customer Experience Design 83

Customer Experience Design Customer Experience User Experience Touchpoint 83

Experience Investigators by 360Connext

JULY 28, 2020

Consider this case study: For more than three decades the Business Roundtable , the association of CEO’s from America’s leading companies, had encouraged corporate leaders to consider the goals of their businesses to be focused squarely on shareholder value. Then they need to communicate it throughout the company.

Customer Experience 225

Customer Experience Customer Journey Mapping Net Promoter Score Measurement 225

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. These are investments focused on your employees.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Strativity

NOVEMBER 20, 2019

Build understanding and engagement with Customer Journey Mapping. Done right, customer journey mapping is a great early step to understand your customer experience and create a foundation for additional CX discovery. Learn More: Our Customer Experience Consulting.

Consulting 53

Consulting Workshop Customer Journey Mapping Touchpoint 53

CX Journey

OCTOBER 21, 2014

Use one of the most powerful customer experience training tools at your disposal : the customer journey map. Involve employees in customer experience design and improvement rather than imposing or forcing it on them. You probably uncovered the most important tool of all in #1: communication.

Customer Journey Mapping 64

Customer Journey Mapping Employee Experience Webinar Customer Centricity 64

Wootric

FEBRUARY 14, 2019

She helps clients achieve smart profit growth through product and price optimization based on deep customer insights and has managed engagements and projects in a wide range of industries like telecommunication, retail, software, transportation, and high-tech. Why we love Rachel: She’s the Director of Customer Experience at Zuora.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132