Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. Because of this, you need to keep all of the customers you can. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. Because of this, you need to keep all of the customers you can. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

West Monroe

JANUARY 23, 2022

Changes to the traditional utility regulatory paradigm are needed to unleash the power of competitive markets and performance-based earnings incentives to spur DER technology and software innovations. In this sense, telecommunication companies are the backbone for how utilities manage DERs.

2022 40

2022 Transportation Telecommunications Wireless 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bill has over thirty years of luxury resort/club management experience.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bill has over thirty years of luxury resort/club management experience.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104