Communication Customer Service Representative Customer Service Strategies Technology 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Comm100
MARCH 6, 2024
The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. This data can reveal common customer issues, preferences, and trends.
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8x8
MAY 23, 2018
A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? But technology will only get you so far in your quest to provide great customer service. We’ve all heard them.
ShepHyken
SEPTEMBER 22, 2023
So, what can we expect from customer service trends in 2023? This year, we’ll see a growing focus on the role of service in corporate strategies, with businesses incorporating new approaches and technologies to deliver the support their customers need.
CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are voicebots changing the customer experience?
Comm100
SEPTEMBER 20, 2018
At the end of the day, it will not matter whether your product was great or not – your customers will only retain the memory of how they were treated. Therefore, it is vital that you put a lot of thought into your customer support service. In fact, they have been growing in popularity over the last few years. Conclusion.
Comm100
SEPTEMBER 20, 2018
At the end of the day, it will not matter whether your product was great or not – your customers will only retain the memory of how they were treated. Therefore, it is vital that you put a lot of thought into your customer support service. In fact, they have been growing in popularity over the last few years. Conclusion.
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