Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 58

Customer Service Training Customer Service Seminar Banking 58

ShepHyken

NOVEMBER 6, 2023

How Removing the Mental Load for Customers Can Improve the Customer Service Experience by Brad Birnbaum (Fast Company) By alleviating the mental burden for your customers, you can not only enhance their satisfaction but also strengthen your brand’s reputation and customer loyalty.

Article 67

Article Customer Service 2023 Contact Center 67

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

2024 62

2024 Article Customer Service Net Promoter Score 62

ShepHyken

DECEMBER 17, 2023

As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications. Customers accumulate points for every pound they spend to earn discounts on future products and services.

Article 60

Article Customer Service 2023 Customer Centricity 60

ShepHyken

APRIL 18, 2023

A Sense of Control – Whether customers refer to this as a sense of being in control or something else, most people have a confident feeling about their Amazon transactions. And confidence turns into trust – which can turn into repeat business and even customer loyalty. I refer to it as feeling in control, even if you aren’t.

Reference 65

Reference B2C Workshop Customer Service Training 65

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. My Comment: It has never been easier to personalize an experience for your customers.

2024 67

2024 Article Customer Service Social Media 67

ShepHyken

JUNE 11, 2023

5 Things Clients Won’t Tell You Before They Leave by Dawna Jarvis (Salon Today) As service providers, we often wonder why clients choose to leave without providing any feedback. Most of the reasons can be traced back to one key factor: communication. My Comment: Customer service and CX is marketing!

Article 62

Article Customer Service B2B 2023 62

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

JULY 17, 2023

Is Your Organization’s Customer Experience Success Intentional? by Jeannie Walters (Experience Investigators) Organizations that prioritize customer experience outperform their competitors and enjoy higher customer loyalty, increased revenue, and improved brand reputation. Connect with Shep on LinkedIn.

Article 62

Article 2023 Customer Service Retail 62

ShepHyken

APRIL 24, 2023

The Power of Authentic Branding: Connecting with Customers on a Deeper Level by Syed Balkhi (CustomerThink) In today’s competitive marketplace, it is more important than ever to establish a connection with customers. Branding allows you to differentiate yourself from your competitors and show how committed you are to your customers.

Article 13

Article Customer Service Loyalty Programs 2023 13

ShepHyken

MAY 22, 2023

Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers. Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program.

2023 13

2023 Article Customer Service Loyalty Programs 13

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Article 13

Article Customer Service Loyalty Programs 2023 13

ShepHyken

NOVEMBER 19, 2023

That can turn into more business – even customer loyalty. I’ve always preached, “Before you can expect your customers to be loyal to you, you must be loyal to your customers.” My Comment: If you can’t meet your customers’ expectations, they will find someone or another company that will.

Article 60

Article Customer Service 2024 2023 60

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Shep Hyken.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Michel Falcon Experience

APRIL 7, 2020

Do I find myself asking, “I don’t have the budget for customer service training?” What is going to happen to my business and brand if I’m known for delivering average customer service? Product: Delivering a great customer experience can’t replace having a great product or service. Yes, you do!

Customer Service 88

Customer Service Customer Experience Net Promoter Score Hospitality 88

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52