InMoment XI

JANUARY 4, 2024

It encompasses the in-store experience just as much as it does the online experience. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? Personalization creates a more engaging and relevant experience for users.

Retail 260

Retail Customer Experience Social Media NPS 260

Inbenta

JULY 5, 2021

are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? Semantic search can help overcome corporate or industry jargon to close the communications gap between your customers and your brand. Suggestions like “How do I….take

E Commerce 64

E Commerce Customer Experience E-support Banking 64

Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. Real time interaction.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Doing this requires attracting, converting, and engaging both new and existing customers.

Retail 52

Retail Social Media 2008 Consumers 52

C3Centricity

OCTOBER 22, 2020

More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation. Eight in 10 say that they’ve had better interactions as a result of these technology investments. I can understand if you communicate, not if you hide the facts from me.

Retail 87

Retail Advertising Download Technology 87

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. How mobile-first indexing can impact your customer experience. In conclusion….

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience.

2020 52

2020 Brands E Commerce Travel 52