CSM Magazine
SEPTEMBER 8, 2023
We are also multi-Genesys award winners, most recently being named Genesys EMEA Partner of the Year in 2021. Indeed, we’ve successfully built and run more than 100 Genesys deployments globally.
Uniphore
JANUARY 4, 2022
White Papers. Analyze Analytics and insights from 100% of interactions across all channels. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI.
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Beyond Philosophy
SEPTEMBER 13, 2016
Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. Channels such as Twitter, YouTube and Facebook (and RipoffReport and ComplaintsBoard) are open forums for disaffected, even angry, groups with special interests.
CSM Magazine
OCTOBER 16, 2020
Turn Tailored Communication into a Priority. Clients want high-value propositions, multi-channel connections, and excellent customer service. Marketing experts advise alternative lenders to diversify and optimize their communication channels. Clients who recommend your services to others make the best ad.
Beyond Philosophy
AUGUST 17, 2015
Because experience and value delivery are so often multi-channel, even omni-channel, the consistency and reliability we’re discussing must, today, extend across all modes of communication and conveyance. Customers expect experience reliability and consistency, irrespective of channel. Michael Lowenstein, Ph.D.,
Beyond Philosophy
JUNE 4, 2015
The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Is communication, and are marketing efforts, omni-channel, micro-segmented and even personalized?
Beyond Philosophy
SEPTEMBER 6, 2016
Several years ago, a multi-industry continental Europe study by Professor Adrian Payne (University of New South Wales, and formerly of Cranfield University in the U.K.) There are three main applications of customer management systems: selling and sales force automation, informal and formal marketing/communications, and customer service.
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