Avaya

AUGUST 25, 2017

As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.

Communication 64

Communication White Paper 2012 Events 64

Quadient

MAY 23, 2022

These departments may have different databases, incompatible software, and may even lack efficient communications channels with each other. Quadient’s award-winning solution, Inspire, helps companies design, manage, and deliver personalized, compliant communications across all channels from one centralized platform. Dick Bucci.

Contact Center 105

Contact Center White Paper Document Social Media 105

Avaya

AUGUST 25, 2017

Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Learn more at our Help Center.

Communication 53

Communication White Paper 2012 Events 53

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Make sure everyone is on the same page by over-communicating when necessary. Embracing the Golden Rule in Your Operations.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Talkdesk

MAY 22, 2020

The key to generating support for a new idea is consensus building , a practice of patience, active listening and clear communication. White papers: What research already exists? I looked into white papers and blogs from industry leaders in the contact center operation space. I made sure to note the outcomes.

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White Paper Contact Center Call Center Technology 94

Confirmit

APRIL 16, 2020

In this white paper, we explore three key areas that businesses need to consider as they identify the way through the current environment: How do we support our team members? This means that communication, empathy and support are vital as team members come to terms with the new “normal” How do we support our customers?

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White Paper Insights Download Customer Relationships 52

CSM Magazine

SEPTEMBER 8, 2023

For the CX industry, this is fantastic news as it focusses on the convergence of contact centre and customer service technologies bringing together “data, agents, bots and communication channels” for smarter end-to-end customer and employee experiences.

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White Paper Leadership Multi-Channel 2021 52

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Be responsive and proactive in communications. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. Continue Reading.

White Paper 71

White Paper Customer Relationship Management Download NPS 71

CX University

APRIL 2, 2024

Delivering the employee value proposition hinges on how effectively an organization communicates and acts. This scenario reflects broader trends of consumer empowerment, demanding transparency, quality, and fairness, which Dollar General seems to struggle with, amid internal conflict and unclear communications.

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2009 White Paper 2024 Financial 52

NICE inContact

JULY 26, 2019

Customers want proactive communications. In today’s hectic world, it’s no wonder consumers want more proactive communications. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. How does a contact center meet these demands?

Contact Center 55

Contact Center White Paper Call Center Download 55

ShepHyken

NOVEMBER 16, 2016

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!):

White Paper 134

White Paper Marketing Customer Experience Advertising 134

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Altogether, your requirements should be clear and documented, and they should be communicated to every stakeholder involved in the process.

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White Paper Social Media Feedback 2019 243

Clarivate

FEBRUARY 28, 2024

This subject is discussed in a forthcoming white paper from Clarivate. Advanced analytics platforms offer customizable analytics pipelines and visualization options, empowering users to extract meaningful insights from raw data and communicate findings effectively.

White Paper 59

White Paper Healthcare Innovation Insights 59

CSM Magazine

JUNE 7, 2023

Maintain Strong Communication Establishing effective communication with customers is a great way to show them that they can trust you. It’s crucial to introduce clear and consistent communication channels, that customers can rely on. You will want to make sure that customers view you as an expert in your field.

2023 52

2023 White Paper Social Media Document 52

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. Its advice to businesses is to focus on converting sporadic customers to loyal shoppers instead of acquiring new prospects.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

CSM Magazine

SEPTEMBER 11, 2019

Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Localz takes the communication complexity out of on the day service, providing businesses with mobile workforce solutions to deliver a frictionless last mile customer experience. Design for Mobile Workforce. ?

Innovation 45

Innovation White Paper Events Customer Satisfaction 45

Confirmit

JULY 7, 2017

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers.

White Paper 40

White Paper Contact Center Metrics Customer Relationships 40

ShepHyken

JUNE 24, 2019

5 Communication Tips That Will Boost Customer Trust by Syed Balkhi . Dimelo) In this white paper, a number of our expert’s breakdown why changing your strategy to unify your communications across multiple channels can help you adapt to changing customer behavior. Guide: 8 Expert Tips To Go Omni-Digital by Dimelo.

Article 114

Article 2019 Customer Service Poor Customer Service 114

Comm100

JANUARY 21, 2020

While social media is an important part of the B2B discovery process, communication with these customers usually involves more traditional channels, such as email. B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. White Paper. Conclusion.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Customer Bliss

FEBRUARY 21, 2019

’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research.

Telecommunications 120

Telecommunications White Paper Culture NPS 120

Playvox

NOVEMBER 3, 2021

According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Easier access to information streamlines communication and boosts efficiency.

Contact Center 103

Contact Center Culture White Paper Competitive Advantage 103

Customer Bliss

FEBRUARY 21, 2019

’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research.

Telecommunications 111

Telecommunications White Paper Culture NPS 111

Clarivate

NOVEMBER 23, 2021

Besides working closely within the leadership team, it is also important to integrate these new behaviors into other business processes, such as company values, communications, onboarding efforts, training and team meetings. For more tips and best practices for a more impactful voice of the customer program please download our white paper.

White Paper 52

White Paper Customer Experience Sports Leadership 52

One Millimeter Mindset

OCTOBER 8, 2018

Are our engagement experience tactics building bridges – or barriers – to the next communication? Download my white paper on selling to skeptical decision makers. Then put ourselves in the shoes of current and potentially future customers. Do they want to marry us, or run the other way? That is scary stuff, folks.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

Think Customers

OCTOBER 4, 2021

Asynchronous communication across platforms like Facebook Messenger, WhatsApp, and SMS text messaging allow for flexible and effective conversations for customers on various devices, whether on the go or at-home. Learn more about messaging and chatbots today.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

Comm100

DECEMBER 8, 2016

Communicate your no in clear, and no uncertain terms. Communicate All Terms and Conditions Upfront. Every company has terms and conditions—the mistake is to expect the fine print to communicate that for you. it needs to be communicated upfront. How can you better communicate with customers to keep expectations realistic?

Customer Expectations 41

Customer Expectations Communication Management White Paper 41

CSM Magazine

JANUARY 24, 2023

Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT. Alternatively, you can learn more about how the contact centre, AI & Automation and CRM landscape is starting to converge by downloading Sabio’s White paper here.

White Paper 52

White Paper Contact Center Events Interaction 52

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well.

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White Paper 2014 2015 2012 160

CSM Magazine

JANUARY 12, 2021

Know what you want to achieve and communicate it – the first step starts with defining what AI success means to your organisation. Establish the end-goal, making sure to communicate it to key stakeholders so everyone understands the organisational and project objectives, and what success looks like. 5 steps to AI success.

White Paper 52

White Paper Average Handle Time Automotive Transportation 52

Confirmit

FEBRUARY 26, 2019

Despite the provision of dashboards, reports and alerts communicating the need for change, why do our programs struggle to continue to deliver true business results, particularly after the first flush of ‘‘low hanging fruit’’? Voice of the Customer White Papers.

White Paper 40

White Paper Engagement Download Technology 40

Comm100

JANUARY 21, 2020

While social media is an important part of the B2B discovery process, communication with these customers usually involves more traditional channels, such as email. B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. B2B tends to expect responses within 1-24 hours.

Customer Journey 83

Customer Journey Social Media B2C Omnichannel 83

Beyond Philosophy

AUGUST 17, 2015

Because experience and value delivery are so often multi-channel, even omni-channel, the consistency and reliability we’re discussing must, today, extend across all modes of communication and conveyance. It’s the most essential ingredient in effective communication. Michael Lowenstein, Ph.D., appeared first on.

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White Paper Multi-Channel Hotels Banking 100

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

Centercode

JUNE 18, 2019

One focuses on communication and customer experience and looks like this: Customer submits product feedback as issues, ideas, or praise. While it’s rewarding for your customers to see their suggestions implemented, communication itself fosters a deep bond — even if the problem is not one you can solve immediately.

Feedback 56

Feedback White Paper Customer Centricity Social Media 56

ShepHyken

NOVEMBER 24, 2017

Communication is key to great service. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. Not sure where your customers go when they’re online? Then try asking them, through a survey.

Social Media 88

Social Media Blog Customer Service White Paper 88

Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). This is all about communicating the message and building rapport with stakeholders. She also went out and tried to meet as many customers as possible, including lapsed customers. Are you bossy?

Retail 0

Retail Leadership Customer Experience White Paper 0

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. A considerable increase in the requirements for transaction data reporting.

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2004 White Paper 2008 2006 46