ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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Automotive Competitive Advantage Customer Service Training Customer Service 632

ShepHyken

JULY 20, 2022

It might give you a competitive advantage, and more importantly, it will set you apart from others. And if what makes you different is important to your customers, they will want to be a part of your world. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Competitive Advantage Banking Fashion Contact Center 140

ShepHyken

FEBRUARY 23, 2022

It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. Companies that realize the importance of speed are gaining a competitive advantage. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

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Competitive Advantage Customer Focused Customer Service Training Reference 130

ShepHyken

SEPTEMBER 11, 2019

When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. I met Rodney at a conference where I was speaking about customer service. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Competitive Advantage Customer Service Training Customers Customer Service 132

ShepHyken

NOVEMBER 9, 2022

Being frictionless drives customer and revenue growth. They make it easy for the customer. . And the perfect one to end on… Being frictionless gives you a competitive advantage. In Bill Price’s words, “If you don’t make it really simple and easy for customers, someone else will do it for you.” .

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Competitive Advantage Books Customer Focused Customer Service Training 71

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author.

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2017 Article Customer Service Hospitality 82

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

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Customer Service Customer Experience Magazine Books 59