Competitive Advantage Customer Service Customer Service Training Hotels 
ShepHyken
DECEMBER 28, 2020
Each week I read a number of customer service and customer experience articles from various resources. Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. Excellent Customer Service? Predictions: 10 Customer experience trends for 2021 by Rosalyn Page.
ShepHyken
JANUARY 8, 2018
Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 18, 2017
Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
LiveChat
AUGUST 26, 2016
When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? A friend recommends a service that offers near-instantaneous response rate? You make your own luck in customer service. Just like this guy.
Service Untitled
OCTOBER 11, 2010
Service Untitled The blog about customer service and the customer service experience. His first motor hotel (motel) opened in Toronto in 1961, and what made it different was his service oriented philosophy. The Four Season’s business plan focused on quality 24 hour service.
Expert insights. Personalized for you.
141 
Let's personalize your content