Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. Are you ready to provide fast and responsive customer care? Build a Help Center so easy to use, it becomes your customers’ go-to.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Interactions

JANUARY 6, 2022

At Interactions, we have been working in AI in CX for nearly two decades and have witnessed this firsthand as business goals and consumer habits change. Learn more: Truly effortless and consistent customer experience is more than just channel choice, but rather channel optimization. Read our white paper to learn more.

2022 71

2022 Customer Experience White Paper Contact Center 71

Comm100

APRIL 6, 2020

To help convert these customers, you need to be accessible wherever they are, including live chat, email, SMS, and social media. Very few customer service teams can provide 24/7 support, yet today’s consumers are more demanding than ever when it comes to response times outside the 9-5 window. White Paper.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Customer Service. Particularly for new employees, the availability, timeliness and accuracy of knowledge is key to their level of engagement.

White Paper 104

White Paper 2015 Culture 2014 104

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. appeared first on Avaya Connected Blog.

2004 46

2004 White Paper 2008 2006 46

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Connect with the People You Serve. Download Now.

Social Media 50

Social Media Customer Service Download Customer Care 50

LiveChat

NOVEMBER 16, 2018

Not many people make the connection to customer service when you talk to them about content marketing. Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. doesn’t have a customer care number. is definitely the blog post.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45