Top 5 Customer Service & CX Articles for Week of February 12, 2024
ShepHyken
FEBRUARY 12, 2024
Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Connected ecommerce adds value emotionally, materially or both while delivering the same seamless purchase journey. Why is connection important?
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