Connections Customer Care Customer Service Training Workshop 
ShepHyken
MAY 5, 2024
My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. My Comment: Customer Love… Sounds like a romance – when a customer has a romance with a company.
ShepHyken
MAY 5, 2024
My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. My Comment: Customer Love… Sounds like a romance – when a customer has a romance with a company.
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ShepHyken
NOVEMBER 13, 2023
4 Surefire Ways to Be Exceptional With Your Customer Care by Emily Reynolds Bergh (Entrepreneur) Being kind is not something you necessarily associate with the business world, but remember, at the end of the day, your clients are people, too. Connect with Shep on LinkedIn. Consistency builds trust and confidence.
ShepHyken
FEBRUARY 12, 2024
Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Connected ecommerce adds value emotionally, materially or both while delivering the same seamless purchase journey. Why is connection important?
ShepHyken
OCTOBER 23, 2023
If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. When customers know you care, you create an emotional connection that fosters trust and loyalty. Trust is the difference between a satisfied customer and a loyal customer.
ShepHyken
JANUARY 28, 2024
Service without a Smile: Bad Customer Service Examples by David Rand (The Future of Commerce) Research reveals the poor state of customer service. According to the 2023 National Customer Rage Survey from Customer Care Measurement and Consulting (CCMC) and the W.P.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
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