Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Head of Customer Success. VP, Customer Success.

2018 77

2018 Customer Success 2011 Lifetime Customer 77

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Head of Customer Success. VP, Customer Success.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Optimove

NOVEMBER 14, 2019

The company delivers both consulting and packaged solutions to operators across the United States and Canada. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Casino Science is an analytics and data science solutions provider for casino operators.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Beyond Philosophy

DECEMBER 23, 2015

The Chief Customer Officer Council has determined that the CCO role, in part because its requirements, authority and scope are being constantly reworked almost in real-time, have the shortest life-span of any senior executive, with an average tenure of less than 29 months. They are; Customer Experience and Value Optimization.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Consulting Loyalty 100

SurveySparrow

FEBRUARY 22, 2022

For example, a SaaS-based business might not want to engage the services of an external human resource consultant as they might want to cut costs. But a similar company of the same size might want to do everything by the books who want to work with a proper HR consultant, and they might be a prospective customer for your HR-based tool.

B2B 52

B2B B2C Customers Marketing 52