Kustomer

APRIL 25, 2022

More so than ever before, consumers are invested in making conscious purchase decisions, thoroughly researching the product, and receiving above and beyond customer service. In fact, among surveyed consumers, Kustomer found that 79% believe customer service is extremely important in deciding where to shop.

E Commerce 98

E Commerce E-support Net Promoter Score Sports 98

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.

Consumers 52

Consumers E Commerce Advertising Social Media 52

ShepHyken

JULY 31, 2020

Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!

Customer Service 108

Customer Service Customer Experience Net Promoter Score E Commerce 108

SaleMove

JULY 12, 2018

Essentially, personalization is customization in real-time. According to a recent study , 79% of customers are only willing to tak e advantage of a brand promotion if it’s tailored to their previous interactions; additionally, 78% of customers say that personally relevant content increases their buying intent.

Social Media 49

Social Media Sports Apparel Advertising 49

Gainsight

MARCH 31, 2020

Reaching out to customers with low product adoption. Reaching out to customers with high support ticket volume or priority. Engaging with customers in an upsell conversation when they are close to their maximum entitled licenses or usage, etc. Sharing adoption reports with your customers.

Customer Success 85

Customer Success E Commerce E-support NPS 85

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Before the pandemic, consumers shopped in physical spaces as an activity—a way to interact socially. On the other hand, consumers used to buy things online, but in very transactional methods.

2021 87

2021 E Commerce E-support Retail 87

Storyminers

JULY 29, 2016

In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them.

B2C 49

B2C Customer Retention Brands Social Media 49