Consumers Customer Expectations Online Experience Retail 
Oracle
NOVEMBER 5, 2019
Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. Retailers of all sizes are pushing the envelope to stand out through their CX. What retail innovations are on the horizon for 2020? Can high tech be high touch?
Oracle
JANUARY 15, 2019
The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. This year’s event features 37,000 attendees including 16,000 retailers representing 3,500 retail companies.
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Uniphore
DECEMBER 7, 2021
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. customer service to adapt. Logistics mismatch: Some retailers?noted
Kustomer
NOVEMBER 4, 2020
Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. We’ll see businesses using chatbots to cut operational costs and streamline customer service processes. The chatbot market size is projected to grow from $2.6
Happy or Not
JULY 18, 2023
Ecommerce platforms must provide a seamless and user-friendly mobile experience, considering factors like website load time and responsive design. By adopting an omnichannel approach and integrating multiple channels, retailers can stay ahead in the competitive online business landscape and cater to consumers’ evolving buying habits.
Lumoa
JULY 17, 2023
Companies must be able to adapt to a dynamic market environment in order to stay competitive and retain customers. There are many studies that highlight consumers’ rising expectations regarding service quality. Moreover, the same source says that 56% of consumers anticipate entirely personalized offers.
Kustomer
NOVEMBER 4, 2020
Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. We’ll see businesses using chatbots to cut operational costs and streamline customer service processes. The chatbot market size is projected to grow from $2.6
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