Consumers Multi-Channel Roadmap ROI 
Hero Digital
OCTOBER 16, 2018
Salesforce reports that 80% of consumers value a company’s experience just as much as its products and services, and 57% have stopped buying from a company because a competitor provided a better experience. Once companies begin growing experiences with a multi-channel approach, they enter the third phase of CX maturity.
Solvvy
JULY 13, 2022
The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Once you’ve set a goal of automating some element of your customer service, the next step is to develop a roadmap to get there.
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Solvvy
AUGUST 21, 2020
The chatbot then immediately delivers the right reply or intelligently routes the customer to the proper support channel. For years, automated customer service has had a bad reputation among consumers. This translates to faster ROI and lower on-going maintenance costs – keys to a successful project.
Avaya
APRIL 24, 2017
Because the average consumer isn’t so average anymore. Just imagine what these figures look like for consumers on the high end of this engagement spectrum. Each of the devices and channels offers its own set of diverse scenarios for linking to other devices and channels, making no two customer experiences the same.
Currency Alliance
DECEMBER 4, 2023
To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.
NetBase
AUGUST 16, 2019
Spoiler: 50% of consumers have switched a product or service because the company violated their personal values.) A Roadmap to Meaningful Content. And on the second morning of your multi-day agenda in LA, you’ll have a tough choice ahead of you. Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI.
West Monroe
JUNE 20, 2022
Market expansion for high-growth regional, multi-regional, and national provider platforms. To improve transparency and monitor multi-site operations, some DSOs are linking data and workflows through a custom data hub or enterprise data warehouse. Increased focus on data linkage to monitor multi-site operations. Platforms (e.g.,
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