Culture Customer Focused Management Seminar 
Thematic
JANUARY 2, 2019
Upon implementation, we were able to see how this directly impacted customer and agent satisfaction. Get manager buy-in. I’ve always treated my team as customers. When they see those fundamental service principles in their leaders, they will emulate it amongst one another and customers. They had ownership!
Micah Solomon
OCTOBER 10, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. Image that you’re a manager at a hotel.
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Customer Guru
AUGUST 21, 2018
He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney.
Horizon CX
MARCH 19, 2022
Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. Small wonder then that the ROI of AI is only being reported by 10% of businesses.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.
Grade.us
APRIL 18, 2017
The locale you’re targeting has its own set of rules, customs, cultures and norms. Learning how to speak the lingo, observe important customs and uphold norms is a crucial part of fitting in. Figure out what event managers want, then find a way to give it to them. 4. Respect. The strategy is similar.
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