Culture Customer Voice Innovation Net Promoter Score 
CloudCherry
JANUARY 21, 2020
The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Level 3: State of The Art.
Second to None
MAY 31, 2018
Information about your brand provided by customers can serve as a valuable resource for building a leading Customer Experience platform, and the way you utilize this data can have a major impact on the culture within your organization. Our solutions are developed on the basis of solid research and statistical science.
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ClearAction
DECEMBER 14, 2017
Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers). Originally published on CustomerThink.
C Space
NOVEMBER 4, 2019
The insights chief for one of America’s largest retailers told us: “The most important part of my job is keeping my insights team engaged, driven, and innovative, while building close relationships with my business partners and thinking of new and different ways to bring the voice of the customer into the building.”.
ClearAction
DECEMBER 14, 2017
Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers). Originally published on CustomerThink.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Listening to your customers ultimately means creating a better customer experience over time by driving change in the right places.
Clarabridge
JUNE 13, 2017
They inspired a culture of putting the consumer first. Product innovation: Clarabridge helps us identify features that consumers especially like that should be retained and consumer pain points that need to be addressed. Can you describe your VoC journey? . They added shifting to a consumer-oriented company to our corporate goals.
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