TechSee

AUGUST 14, 2023

As the host of The Modern Customer Podcast , she explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Their knowledge and impact is constantly reshaping the service industry.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Maru Group

NOVEMBER 18, 2021

event to learn how they are disrupting the market with their 100% Fairtrade promise. Through their research, Equifruit uncovered that though sustainability is important to consumers, they don’t understand how fair trade applies to the banana industry. By Stephen Brockway, Chief Research Officer, Maru/Matchbox UK | November 18, 2021.

Insights 81

Insights Transportation Social Media Consumers 81

LiveChat

NOVEMBER 16, 2018

Forbes Magazine reports that businesses are losing $75 billion per year due to poor customer service. The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Understand the cause.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52