Horizon CX

DECEMBER 1, 2023

Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Lumoa

NOVEMBER 17, 2022

Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Kustomer

JANUARY 7, 2022

While popular before the pandemic, subscription-based businesses in particular have been enjoying accelerated growth within this transformed shopping culture. The subscription-based business model has actually been around since the 1770s. Why Customer Service for Subscription-Based Business Is Crucial.

Customer Service 97

Customer Service E Commerce E-support 2025 97

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! What is High Touch Customer Service?

Customer Service 52

Customer Service Customer Experience Customers Travel 52

Kustomer

JANUARY 13, 2022

His experiences taught him that showing up for the customer should always be the first priority and at MoneyLion , that’s exactly what his team of CX experts do. Building a customer-obsessed company isn’t always easy, and can be quite overwhelming for new leaders in this sphere. Client loyalty is by no means guaranteed. Good question.

Omnichannel 97

Omnichannel Customers Definition Social Media 97

Lumoa

APRIL 24, 2018

It’s also a lagging indicator, meaning it doesn’t help teams proactively flag and address customer experience issues in real-time. All of this goes to say that NPS can contribute to a brand’s customer-centric evolution, but the metric is not a silver bullet and should be used in conjunction with other insights.

NPS 135

NPS Net Promoter Score Metrics Effort Score 135