Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. However, a customer’s health score is constantly shifting.

Customer Success 104

Customer Success Touchpoint Customers Insights 104

Kerry Bodine

MAY 11, 2020

As with employee and stakeholder interviews, one-on-one interviews will enable you to listen for emotional responses and dig into issues that customers bring up during your conversations. Just don’t rely solely on this research method. Just don’t skip those interviews!

Customer Experience 122

Customer Experience Fashion Government Call Center 122

Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Kustomer

SEPTEMBER 3, 2020

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition. Customer service is still a relatively new department and career path. As the market and customer changes, companies change. Gabe Larsen: (03:52).

Marketing 52

Marketing Effort Score Metrics Loyalty 52

Education Services Group

MAY 23, 2022

Harvard Business Review explains the issues that can arise when the two roles are confused: “[CSMs] straddle the gap between service and sales, between company interest and customer interest, and between product expertise and customer insight. 5 things to remember for your customers. Change is hard (in a different way).

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 128

Customer Success Customer Centricity Financial Metrics 128

SurveySparrow

APRIL 3, 2020

Once you create all these personas, ensure that they are different from the others and also represent a decent size of customers who are in that range. Having clear buyer personas will help you during each stage of the customer journey. Asking from your customers is the easiest way to do it. 5 Better leads.

B2C 52

B2C B2B Magazine Information 52