Meet Your Customer Experience Goals: A Four-Step Guide
PeopleMetrics
JANUARY 12, 2015
We have 12 months to kick butt with our customer-centric goals. So every quarter, leaders cross-reference customer feedback data with churn levels. senior-level champions, line leaders, product people, IT, HR, sales, marketing, or customer care). To become NPS Olympians. But, as they say, hope is not a strategy.
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