Customer Care Customer Experience Management Customer Success ROI 
ClearAction
DECEMBER 11, 2016
Business results are correlated with coordination of customer experience management methods. 2 Companies that foster communication or central supervision among managers of different types of customer experience (CX) endeavors demonstrate better results than other companies.
Kustomer
OCTOBER 22, 2020
Practically overnight, the CX world transferred to a remote environment and agents were servicing customers with a whole new set of needs. Gordon Schleffer, VP of Customer Care at Magellan Healthcare , thinks that the companies who succeed in a remote environment have strong cultures, and keep their staff engaged.
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Kustomer
OCTOBER 22, 2020
Practically overnight, the CX world transferred to a remote environment and agents were servicing customers with a whole new set of needs. Gordon Schleffer, VP of Customer Care at Magellan Healthcare , thinks that the companies who succeed in a remote environment have strong cultures, and keep their staff engaged.
SmartKarrot
JULY 8, 2020
So, they knew what the customers wanted – and gave it to them. It gives your Customer Success (CS) staff more time to think up of ways to interact and engage with customers to help them attain their desired outcomes, thereby creating fab customer journeys. It is the fastest way to lose a customer.
Storyminers
JULY 6, 2020
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He authored the Customer Success book for Wiley!
Lumoa
MARCH 12, 2023
Improving your customer experience always pays off for your business. Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. A CX platform offers: Improved customer engagement. Be strategic and you’ll increase your odds of success!
Storyminers
JULY 6, 2020
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He authored the Customer Success book for Wiley!
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