Remove Customer Care Remove Customer Experience Management Remove Entertainment Remove Sales
article thumbnail

How to create buyer personas + Free template

BirdEye

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Focusing on the customer is especially important during a marketing campaign.

Insurance 109
article thumbnail

9 Customer Experience Conferences that You shouldn’t miss in 2020

SurveySparrow

The keynote speakers of NGCX 2020 are Kristin Reilly-Vp of Global People Experience-Walmart, Raj Sivasubramanian- Customer Experience Leader, Airbnb, and many other eminent thought leaders. Who should attend: UX/UI experts, Customer experience Managers, CX design professionals. When: September 2020.

2020 96
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

9 Customer Experience Conferences that You shouldn’t miss in 2020

SurveySparrow

The keynote speakers of NGCX 2020 are Kristin Reilly-Vp of Global People Experience-Walmart, Raj Sivasubramanian- Customer Experience Leader, Airbnb, and many other eminent thought leaders. Who should attend: UX/UI experts, Customer experience Managers, CX design professionals. When: September 2020.

2020 52
article thumbnail

Unlock CX Stories: 2019 EMEA Report

NetBase

And the verticals include technology; media and entertainment; consumer products; banking and finance; health and pharmaceutical; and, retail. Reduce pain points to improve the purchasing experience. Qualify and act on customer leads. Determine how to cross-sell to current customers.

2019 52
article thumbnail

Social media content creator: Powering your brand

BirdEye

After all, most of your time goes toward customer care and product development. Low conversion rates Maybe your social media management efforts aren’t translating into leads or sales. With the right help, you can grow your sales using your digital presence. How do you become a social media content creator?

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

2020 132
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.