ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
DECEMBER 3, 2021
Since I assumed the chief executive role, we have targeted our efforts on continuing to grow our service footprint, but doing so in tandem with delivering excellent customer care. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service. Voice of Customer.
ShepHyken
APRIL 9, 2018
Net Promoter Score® 101: The Complete Guide by Anna Pogrebniak. My Comment: We close out this week’s “Top Five” list not with an article, but a comprehensive guide to understanding Net Promoter Score (NPS). Yet, they all – or at least should – drive repeat business.)
ShepHyken
AUGUST 29, 2016
My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.
ShepHyken
APRIL 8, 2020
You can survey customers over the phone, via email, in focus groups and more. You can use tools such as Net Promoter Score and Customer Effort Score. I could go on and on about the different ways to measure your customer’s feedback. There are plenty of ways to get feedback. Follow on Twitter: @Hyken.
ClearAction
NOVEMBER 3, 2017
How would you like to reduce customer churn by 27%, increase Net Promoter Score TM by 65%, and outperform competitors by 20% in sales, purchasing, ordering, installation, billing, service inquiry, maintenance and account management processes?
Expert insights. Personalized for you.
66 
Let's personalize your content