CSM Magazine
DECEMBER 1, 2022
Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.
Forrester's Customer Insights
OCTOBER 21, 2020
The purpose of customer service is no longer just to alleviate run-of-the-mill inconveniences; it is to provide fundamental and necessary services for consumers devastated by the COVID-19 pandemic. Learn how customer service will evolve in 2021.
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Magellan Solutions
JULY 5, 2021
Some of the common industries that use affordable telemarketing services are software-as-a-service (SaaS) companies, healthcare companies, financial service providers, and more. Healthcare. This is an example from the healthcare industry. Because half of the customers do not know what exactly they want. IT Companies.
Call Experts
JULY 28, 2022
Contact centers also provide a consistent brand message across all channels and support customers when they contact a company. In a highly-emotional industry such as healthcare, this benefit is invaluable. . Customer service professionals can provide exceptional care without the need for multiple employees.
Kustomer
JUNE 27, 2022
Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. These tools can be curated and customized to achieve goals specific to your industry and business needs.
ChurnZero
JANUARY 8, 2021
Jennifer was most recently Senior Vice President of Customer Success and Chief of Staff at Imperva, where she was responsible for embedding customer focus across the organization while operationalizing repeatable, measurable growth motions across diverse business and product lines.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
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