transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

E Commerce 87

E Commerce E-support Social Media 2017 87

CSM Magazine

JANUARY 27, 2021

According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated. The current situation has highlighted the need for a robust and deliverable customer service strategy. Blindster was founded by Kyle Cox, a Houston-based entrepreneur with a passion for customer service.

Customer Satisfaction 52

Customer Satisfaction E-support Retail 2010 52

transcosmos Information Systems

SEPTEMBER 5, 2018

As such, marketers are encouraged to provide an efficient customer care service to help grow their business. Having one when establishing social media customer support is critical in making it efficient. Know where your customers are. Know where your customers are. Here’s how: Planning.

Social Media 69

Social Media E-support Document Customer Service Strategies 69

Call Experts

NOVEMBER 12, 2021

.” If the prospect of handling the increased customer service load over the holidays leaves your employees wary, here are 5 tips that can help you manage an influx in calls and requests, and help provide a positive customer service image. Peak times during the holidays can lead to long hold queues.

Customer Service 98

Customer Service Contact Center E-support Customers 98

Natalie Petouhof

MAY 27, 2016

. • How Rackspace Creates the Next-Generation Customer Experience. • The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels. ROI of Social Customer Service- Upcoming. • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

Social Media 40

Social Media E-support E Commerce ROI 40

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Support Tickets and CRM Management. Email and Phone Support.

Blog 95

Blog E Commerce E-support Article 95

ShepHyken

JULY 31, 2020

Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!

Customer Service 108

Customer Service Customer Experience Net Promoter Score E Commerce 108