Remove Customer Centricity Remove Customer Change Remove Insights Remove Leadership
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How To Cause Customer-Centricity By Shaping The Work Context (Part 2 of 3)

Maz Iqbal

What Is The Core Insight-Lesson For Those Working On Customer Experience And Customer-Centricity? The core insight-lesson is spelt out rather pithily and it is one with which I am in full agreement. The lesson is so obvious and yet neglected. There you have it. Like they did not work for InterLodge.

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Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customerschanging needs.” The author had several suggestions for building customer-centricity.

Culture 83
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Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success

Totango

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations.

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Demand Shock

C Space

Jessica’s tenure at C Space began 10 years ago in sales, where her thoughtful approach to problem-solving and fearless leadership accelerated her to the role of SVP of sales, overseeing a 20+ person national sales team and leading the company’s annual revenue to record levels. Jessica DeVlieger. President, C Space Americas.

Tourism 59
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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Under his leadership, Zappos has grown gross merchandise sales from $1.6M

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Customer Experience Leaders & Laggards – What’s the Difference?

Customer Alignment

Some that come to us have implemented a Customer Experience management or Voice of Customer program, are on the way to being more customer-centric, are making tangible enhancements to their customer experience but are still not seeing the improvements and value they had hoped for. Leverage existing insight.

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8 Steps to Help De-clutter and Re-think Your Customer Listening

Customer Bliss

In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. This can be a painful process, but it is also necessary.