How To Cause Customer-Centricity By Shaping The Work Context (Part 2 of 3)
Maz Iqbal
SEPTEMBER 18, 2014
To encourage and ensure that managers had a lived-experiential understanding of the work of each function and how it related to the work of other functions. Changed the work context so that cooperation was called forth between Housekeeping, Maintenance and the Front Desk (receptionists). Did management pursue this option?
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