InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. That’s no longer the case.

Hotels 260

Hotels Guest Experience Travel 2024 260

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Magellan Solutions

DECEMBER 4, 2023

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It harmonizes a symphony of impeccable guest arrivals and content patrons. It guarantees that your hotel thrives by providing top-notch hospitality services. We provide more than just hotel management. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

SurveySparrow

JUNE 28, 2023

They analyze customer purchasing patterns, foot traffic, and customer feedback to continually refine their in-store experience and tailor their offerings to customer preferences. Foster a culture of customer-centricity: Customer experience optimization should be ingrained in the culture of your organization.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. How can hotels competitively differentiate their front offices? At the same time, hotels must empower employees with a certain level of architectural power and application functionality to make their jobs easier and more engaging.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

SurveySparrow

JUNE 30, 2023

Understanding Customer Experience Design What is CX design, you ask? Customer experience design, often abbreviated as CX design, revolves around designing customer experiences with a customer-centric approach. Also, Disney has mastered the art of customer experience design with its MagicBands.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Comm100

AUGUST 23, 2018

Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista. Source: GeekWire.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40