Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

White Paper 60

White Paper ROI Customer Centricity Culture 60

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Not Monitoring Changes in Customer Perception. Unproven ROI. At times, refocusing your efforts may be the best course of action. Struggling with siloed data.

White Paper 243

White Paper Social Media Feedback 2019 243

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash. So how about if we readjust the expectations of CX?

White Paper 93

White Paper Sales Brands ROI 93

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48

Article Customer Experience 2009 White Paper 48

Amity

FEBRUARY 10, 2017

Additionally, there are approximately 4,000 marketing technologies available, so customers are not only being inundated with data but also a lot of noise on how to exploit that data. They’re also faced with pressure to improve the way they measure their impact on customers’ businesses as well as their own.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Amity

JUNE 24, 2016

However, with Customer Success, the customer is the beneficiary of an exceptional customer experience and is extracting the maximum value from the product or service they have purchased from you. But how do you describe – specifically – what you get from a Customer Success program? What is the ROI?

Customer Success 71

Customer Success White Paper ROI Customers 71

Amity

NOVEMBER 13, 2014

However, with customer success, the customer is the beneficiary of an exceptional customer experience and extracting the maximum value from the product or service they have purchased from you. Those with obvious measurable results attributed to single department. In the end, it will be a win/win for all.

Customer Success 48

Customer Success White Paper Competitive Advantage Definition 48