How to Improve Your Customer Satisfaction Score (CSAT) Score
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AUGUST 14, 2019
Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). It’s interesting to take a look at this metric over time. Preferences for how they interact with your brand today will certainly shift in the future. out of 100.
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