Customer Change Employee Experience Innovation Technology 
ShepHyken
OCTOBER 27, 2023
Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services. Read Shep’s latest Forbes article: Customer Service And CX Are Not Just For People On The Front Line
CX Journey
JULY 5, 2016
As you know by now, I'm no stranger to advocating for - and writing about - ROI and building the business case for you employee and customer experience improvements. The implications of investing in both the employee experience and the customer experience are measurable against the bottom line.
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CX Journey
JUNE 17, 2019
What that spells is a lot of opportunities for employees to take part in this journey! Trying to Imitate not Innovate Your culture and your customer experience are your own unique fingerprints. You cannot attempt to copy another company's culture to serve your needs and your customers' needs. Customers change.
CX Journey
JUNE 17, 2019
What that spells is a lot of opportunities for employees to take part in this journey! Trying to Imitate not Innovate Your culture and your customer experience are your own unique fingerprints. You cannot attempt to copy another company's culture to serve your needs and your customers' needs. Customers change.
Forrester's Customer Insights
OCTOBER 4, 2022
Forrester’s recent experiment in hybrid delivery Two-thirds of companies have adopted some form of anywhere-work. A majority have implemented hybrid work, a version of anywhere-work in which employees come into the office at least weekly.
Forrester's Customer Insights
FEBRUARY 1, 2023
Forrester has evaluated 50 European metropolitan regions to help business and technology leaders plug their digital skill gaps.
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