Customer Engagement, Customer Relationships and White Paper

Increasing Sales Results for Property & Casualty Insurance

SaleMove

JULY 9, 2021

Supercharge P&C Insurance Sales with the Digital Customer Experience. The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers.

Insurance

Insurance Sales White Paper Customer Centricity

Personalization In Sales Leads To Increased Loyalty and Repeat Business

Integrity Solutions

APRIL 19, 2024

The research also shows 61% of customers feel they’re treated as a number rather than a human being. It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business.

Sales

Sales Loyalty White Paper Contact Center

The Customer Lifecycle Attribution Model — One Customer, Many Channels

ENGAGE.cx

OCTOBER 28, 2015

Instead of starting with an attribution model made up of ads, channels, and conversions, it is more effective to start with the customer in mind, and define the metrics that characterize a good customer. Once these attributes have been defined, a customer lifecycle attribution model can be created that drives these metrics.

Multi-Channel

Multi-Channel White Paper 2016 Metrics

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Business Metrics Transparency for Better Customer Experience

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics

Metrics Customer Experience Contact Center White Paper

Business Metrics Transparency for Better Customer Experience

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics

Metrics Customer Experience Contact Center White Paper

Business Metrics Transparency for Better Customer Experience

8x8

JANUARY 3, 2018

Because without business transparency it is almost impossible to move the dial on customer experience! These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points.

Metrics

Metrics Customer Experience Contact Center White Paper

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service

Comm100

APRIL 8, 2016

Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service

Customer Service Social Media White Paper Call Center

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper

White Paper Social Media Omnichannel B2B

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper

White Paper Social Media Omnichannel B2B

SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution. Salesforce.

White Paper

White Paper Advertising Sales Social Media

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.

Financial

Financial White Paper Books Airlines

Inside Customer Success: Oracle Marketing Cloud

Amity

FEBRUARY 10, 2017

It was a transformational period for me because I realized that with authentic engagement, intelligence, and technology you can scale this kind of thing. To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua.

Customer Success

Customer Success Marketing White Paper Net Promoter Score

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Avaya

MAY 20, 2019

Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. As partners for nearly 15 years, Avaya and Verint represent the best of what customer engagement leaders can do (Avaya being No.

White Paper

White Paper Net Promoter Score Marketing Contact Center

Advanced Systems for Customer Success – White Paper

SmartKarrot

JULY 19, 2023

Looking at renewals for example, if customers do not get timely update on due renewals and risk profile of the customers then it’s an uphill battle to defend NRR. Engagement Intelligence Balancing customer relationships across high touch and low touch customers can be daunting.

White Paper

White Paper Customer Success Financial Technology

What is Voice of the Customer (VoC)?

Confirmit

MAY 29, 2018

Customers are, and should be, at the center of everything you do. Confirmit’s customer engagement model, Confirmit Voices®, recommends you stay on top of all key sources of knowledge and feedback within your organization: Voice of the Customer. How Do You Know the Voice of the Customer Works? Case study.

Multi-Channel

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage

CXDNA Update

Increasing Sales Results for Property & Casualty Insurance

Personalization In Sales Leads To Increased Loyalty and Repeat Business

Webinars

Trending Sources

The Customer Lifecycle Attribution Model — One Customer, Many Channels

Webinars

Business Metrics Transparency for Better Customer Experience

Business Metrics Transparency for Better Customer Experience

Business Metrics Transparency for Better Customer Experience

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service

4 Ways to Get Rid of Painful CX Silos

4 Ways to Get Rid of Painful CX Silos

SaaS Tools for Business Growth: Five Essentials You Must Have

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Inside Customer Success: Oracle Marketing Cloud

Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Advanced Systems for Customer Success – White Paper

What is Voice of the Customer (VoC)?

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