Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. It also means that brands can see exactly where people are in relation to their store, and can use this information to provide a personalized service that is likely to increase sales or overall loyalty. Published on: November 30, 2016.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

Social Media 40

Social Media E-support E Commerce ROI 40

Customers That Stick

NOVEMBER 10, 2014

Customer Service ‘Top 10’: Our Best Blogs To Get Your Customer Experience Primed For the Holiday Rush - Compilation post from Disney Institute will help you get your Customer Experience holiday ready. Note: For another perspective, check out our post Customer Before Employee, Employee Over Customer.).

Omnichannel 147

Omnichannel 2014 Blog Mobile Customer Service 147

Eptica

AUGUST 5, 2016

However, this can bring its own set of problems – software that blanket automates responses can fail to answer individual queries satisfactorily, leading to frustration, consumers re-contacting you through more expensive channels, and eventually lost sales and damage to brand reputation. Share this page on: Tweet.

Customer Service 49

Customer Service Contact Center Average Handle Time 2016 49

CSM Magazine

DECEMBER 2, 2015

Despite record UK sales of £1.1 billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica.

2014 40

2014 2015 Customer Experience Retail 40

ProProfs Chat

MAY 6, 2020

Marketing Customer Experience Statistics. B2B Customer Experience Statistics. Retail Customer Experience Statistics. Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics.

2020 66

2020 Customer Experience E Commerce E-support 66