Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Customer Bliss

AUGUST 22, 2018

You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. Do you have a roadmap for CX? Make a real difference to your customers. Does your company need a CCO?

Chief Customer Officer 133

Chief Customer Officer Leadership Metrics Return on Investment 133

Eptica

JUNE 17, 2016

In my experience technologies that can be re-used, such as a central knowledge base that can be deployed as part of web self-service systems and used by agents when handling emails, social media and phone calls deliver a high return on investment and can therefore underpin your customer experience transformation.

Customer Experience 49

Customer Experience Chief Customer Officer 2016 Contact Center 49

Customer Bliss

AUGUST 22, 2018

You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. Do you have a roadmap for CX? Make a real difference to your customers. Does your company need a CCO?

Chief Customer Officer 107

Chief Customer Officer Leadership Metrics Return on Investment 107

SmartKarrot

JUNE 13, 2023

Apply here: [link] Role: Digital Marketing Customer Success Manager Location: Mississauga, ON, Canada (Remote) Organization: Measure Marketing Results Inc. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects. You should also be in charge of maximising return on investment.

Customer Success 19

Customer Success Return on Investment Roadmap Customers 19

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Transform customer feedback into actionable product roadmap items. Director of Customer Success Location: New York, NY, US Organization: Wunderkind (Formerly BounceX) As a Director / Sr. Apply here: [link].

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

Education Services Group

APRIL 25, 2021

A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Here are the final six capabilities for a well-designed Customer Success organization. CS Roadmap. Yes, you read that right. So, what are you waiting for?

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91