Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. You can also segment devices by frequency of visit to better understand customer engagement with your brand.

White Paper 71

White Paper Hotels Travel Consulting 71

Integrity Solutions

APRIL 19, 2024

The Value of Personalization in Sales McKinsey has found that personalization provides distinct, tangible advantages for companies: It can reduce customer acquisition costs by as much as 50%, lift revenues by 5-15% and increase marketing ROI by 10-30%. Add value that’s relevant to them throughout the journey.

Sales 105

Sales Loyalty White Paper Contact Center 105

ENGAGE.cx

OCTOBER 28, 2015

While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media. They also do not take into account outside factors such as social perceptions, personal customer beliefs, pricing, promotions, seasonality, or the economy.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

White Paper 24

White Paper Return on Investment Competitive Advantage 2014 24

Comm100

JANUARY 14, 2020

Recommended for you: Agent Assist ROI Calculator. Tools such as intelligent routing ensure that your customer’s inquiry gets to the right person at the right time, with the flexibility you need to define your own unique routing procedures. This post includes highlights from our Omnichannel white paper. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Amity

FEBRUARY 10, 2017

It was a transformational period for me because I realized that with authentic engagement, intelligence, and technology you can scale this kind of thing. To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Customers are, and should be, at the center of everything you do. White Paper. 7 Secrets of Voice of the Customer Success.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40