CSM Magazine

AUGUST 22, 2019

Director, Customer Service and Support, Microsoft. VP, Customer Success, General Electric, GE Digital. Director, Customer Service, PVH Corp. Director Customer Care, Frontier Airlines. VP, Customer Experience Design, AARP. Chief Consultant, Lufthansa Systems.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

ShepHyken

FEBRUARY 20, 2024

Whether you take care of the issue yourself or pass it on to someone else, recognize that you play a very important role in the customer’s journey from experiencing a Moment of Misery™ to experiencing a Moment of Magic®. Time Well Spent Last year, I interviewed Aransas Savas on Amazing Business Radio.

Metrics 154

Metrics Customer Service Workshop Measurement 154

ShepHyken

NOVEMBER 11, 2022

QR codes boost the overall customer experience when used as a part of your customer service strategies. Whatever the purpose is, QR codes are an effective digital tool that gives you actionable insights into their usage, which can prove beneficial to your business.?

Customer Service 65

Customer Service Hotels Social Media Hospitality 65

ShepHyken

JULY 6, 2020

6 Ways to Boost Customer Experience Design Adoption & Growth by Ricardo Saltz Gulko. So, consider that while the article is focused on healthcare – and the numbers he shares may be different in your industry – the concepts are still valid for almost any industry or business.

Article 66

Article 2020 Customer Service Healthcare 66

Myra Golden

APRIL 11, 2023

Strategy 3: Implement a Data-Driven Approach The third strategy for maximizing your contact center’s potential is to implement a data-driven approach. This involves using data and analytics to make informed decisions about your contact center operations and customer service strategy.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52