InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

InMoment XI

NOVEMBER 7, 2024

Monitor and Optimize Continuously track the performance of customer experience automation strategies to refine and improve customer interactions over time. This data can be used to refine triggers, update personalization parameters, and adjust your customer segments.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

SEPTEMBER 25, 2024

InMoment’s customizability lets Revinate’s users create lists of custom topics, follow trending topics as they evolve, and compare sentiment scores across multiple organization-specific metrics. The support from the team at InMoment was outstanding; they made a very complex project seem simple.

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

JUNE 21, 2023

Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience. In this way, a competitor analysis can help you set goals for metrics such as social media followers, delivery times, or five-star reviews.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

Michel Falcon Experience

APRIL 11, 2019

The micro are those light memorable touches that you, or your employees, or your customers. Truth be told, I started my career as customer experience management being the thing. Then I soon realized there is no customer experience without employee engagement and company culture. Retention is god-awful.

Culture 60

Culture Books Leadership Hospitality 60