Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! Adrian Swinscoe. Annette Franz. Bill Quiseng. Dennis Wakabayashi.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! Adrian Swinscoe. Annette Franz. Bill Quiseng. Dennis Wakabayashi.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Beyond Philosophy

OCTOBER 6, 2014

Whatever the case is for your organization right now, I can tell you this: The most Customer-centric organizations have quite different answers than the majority of companies. When we look at the answers, we often determine whether a company is more Customer-focused or more product or internally focused.

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Books 60

Beyond Philosophy

OCTOBER 6, 2014

Whatever the case is for your organization right now, I can tell you this: The most Customer-centric organizations have quite different answers than the majority of companies. When we look at the answers, we often determine whether a company is more Customer-focused or more product or internally focused.

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Books 60

ijgolding

MARCH 10, 2016

I speak and write regularly about the increasing addition of the word ‘customer’ to the typical vocabulary of business leaders. If a business has historically had a SALES focused culture – changing behaviours and mindsets is challenging. Last week I judged the inaugural Gulf Customer Experience Awards in Dubai.

Customer Centricity 54

Customer Centricity Culture Definition Customer Experience Professionals 54

ijgolding

OCTOBER 3, 2016

Customer journey maps of all shapes and sizes are adorning many a conference room wall. Enough customer personas have been created by businesses to launch a new country! It all sounds so positive and promising for the Customer Experience Profession. This is what happens if the pieces of the CX jigsaw are not connected.

Customer Centricity 105

Customer Centricity Customer Experience Chief Customer Officer Customer Journey 105

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Emily Garza.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Great, you can bring on all these customers because you have some sparkling marketing, but are you actually keeping them?

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. He delivers interactive and engaging presentations. Bob Thompson.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

2016 111

2016 2017 Customer Experience Social Media 111

SmartKarrot

JANUARY 5, 2022

He also uses a data-driven approach that helps companies hone in and improve their community engagement. Ziv is one of the most well-regarded Customer Success Influencers across the globe, thanks to his love for CS and dedication to being “customer-obsessed.”. Dave Jackson. Matt Myszkowski. Irene Lefton.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23